会理市文化广播电视和旅游局关于公开征集旅游行业乱象违法违规问题线索的公告
<p style="margin-bottom: 8px;line-height: 2em;text-align: center;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="font-size: 17px;letter-spacing: 1px;font-weight: bold;">会理市文化广播电视和旅游局</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-align: center;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="font-size: 17px;letter-spacing: 1px;font-weight: bold;">关于公开征集旅游行业乱象违法违规问题线索的公告</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">为深入贯彻落实省、州及市关于整治群众身边不正之风和腐败问题工作部署，</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">聚焦</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“纠治旅游行业导游乱象、强制消费等问题”专项工作要求，进一步净化</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">会理市</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">旅游市场环境，切实维护广大游客合法权益，现面向社会公开征集旅游行业违法违规问题线索。同时，也欢迎广大游客和群众对在整治导游乱象、强迫购物等工作中存在的不作为、慢作为、乱作为及涉嫌违纪违法行为进行监督举报。具体事项公告如下：</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;font-weight: bold;">一、征集时间</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">即日起至</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">2026年12月31日</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;font-weight: bold;">二、征集范围</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（一）旅游虚假宣传问题</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">线上</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">/线下虚假营销：通过社交媒体、门店等渠道发布虚假旅游信息，使用模糊性、误导性用语，夸大项目价值，虚构旅游体验。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">虚假名义招揽：以</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“政府补贴”“官方合作”“康养/避暑/旅居”等名义进行虚假宣传、诱导消费。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">评价造假：伪造游客评价，虚构旅游景点，隐瞒购物安排，虚假价格承诺。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（二）</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“以购养游”及利益输送问题</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">强制</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">/诱导购物：导游、旅行社强制或变相强制游客购物，推销假冒伪劣、价格虚高商品。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">违规利益链：旅游购物场所与旅行社、导游相互勾结，给予回扣、</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“人头费”等商业贿赂。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">虚假行程：以</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“纯玩团”名义虚假宣传，实际违规安排购物、压缩游览时间、增加购物时长。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（三）旅行社层层转包及侵害从业人员权益问题</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">违规转包：将旅游业务转包、分包给无资质单位或个人，收取挂靠费、转包费。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">擅自转团：未经游客书面同意擅自转团、拼团，降低服务标准。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">侵害导游权益：未足额支付服务费、要求导游垫付团费、克扣报酬、收取押金等。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（四）不规范签订旅游合同问题</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">合同违规：</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">不签合同、签空白合同、虚假合同（阴阳合同）。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">霸王条款：合同设置模糊表述、规避免除自身法定责任。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（五）无证经营行为（</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“黑社”“<span class="" link-id="link-1774948962753-0.29101929565233675">黑导</span>”“黑车”）</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">非法经营：未经许可擅自开展旅游招徕、组织及接待业务的非法旅行社。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">非法执业：未持有有效导游证、私自承揽导游业务的</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“黑导”，以及通过微信、抖音等线上平台以“银行团”“保险团”等名义非法组织旅游活动。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">违规用车：旅行社未严格落实旅游包车</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">“五不租”规定。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（六）强迫消费及侵害游客人身权益行为</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">暴力</span></span></span><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">/软暴力强迫消费：通过诱导、欺骗、恐吓、限制人身自由、关闭出口等方式强迫或变相强迫游客消费。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">恶性服务事件：导游兜售物品、索要小费，现场人员辱骂游客、发生肢体冲突等。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">（七）公职人员违纪违法问题</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">履职不力：在纠治导游乱象、强迫购物等重点工作中存在的不作为、慢作为、乱作为问题。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">违纪违法：相关工作人员在执法监管过程中涉嫌的滥用职权、玩忽职守、徇私舞弊、收受贿赂等违纪违法行为。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;font-weight: bold;">三、征集渠道</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">举报热线：</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">0834-5623513</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">；</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">举报邮箱：</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">1515936313</span></span></span></span><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">@qq.com</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;font-weight: bold;">四、有关须知</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-indent: 2em;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">举报人应当如实反映情况，对所举报内容的真实性负责。配合调查时，应如实提供事件发生的时间、地点、涉及人员及具体违法事实、相关证据材料（如照片、视频、票据、合同等），并提供真实姓名、联系方式，以便进行后续核实和处理，受理机关将严格依法为举报人保密。对于捏造夸大事实、虚假举报、恶意举报的，将依照相关规定处理。</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-align: right;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">会理市文化广播电视和旅游局</span></span></span></span></p><p style="margin-bottom: 8px;line-height: 2em;text-align: right;"><span style="font-family: 楷体;font-size: 12pt;"><span style="font-family:楷体"><span leaf=""><span textstyle="" style="letter-spacing: 1px;">2026年3月30日</span></span></span></span></p><p><br/></p><link rel="stylesheet" href="//513425.com/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_TAR" id="wcn_editor_css"/>
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